GET YOUR RA NUMBER
Call 314.344.5066 or E-mail us for a Return Authorization Number (RA).
All returns need a RA to be processed. You must get a RA within 7 (seven) days of receiving your items.
Check your merchandise carefully. We cannot accept merchandise that is:
- missing original tags in the original position
- missing original bag and/or hanger
- worn, torn, stained, soiled, covered in hair
- damaged in any way
- missing accessories such as shawls or straps
We only accept boxes with RA numbers written on the outside. All others may be refused and may be returned to the sender.
SEND SYDNEY'S YOUR GOWN
The customer is responsible for choosing the return carrier and for the payment of the return costs. We recommend using USPS or UPS but the choice is yours!
Carefully hang and bag your gown on the hanger provided or fold your gown in the bag provided and ship your package to:
1201 North Dixie Highway
Elizabethtown, Kentucky 42701
REMEMBER: Write your RA on the outside of the box.
Returns or exchanges must be postmarked within 7 (seven) days of receipt of merchandise. No exceptions! Shipping costs for returns and exchanges are non-refundable. No CODs.
GET A CREDIT OR EXCHANGE
Credits to the payment method used for your purchase are issued for the total of your merchandise minus any discounts, sales tax, shipping, handling, rush fees or additional fees for items returned not in original condition with the original hang tag, bag or hanger provided.
Please understand credit card companies and banks sometimes may take 7 (seven) or more days to credit your account.
We want you to be happy! Whenever possible, we would love to exchange merchandise for size, color or perhaps another style. If you are able to exchange your purchase for another item, Sydney's will pay the shipping to you.