General Questions
Get answers to your important questions
about all things Sydney's Closet!
Michelle Bridal
Bridal gowns only sold at
Authorized Retailers.
Tease Prom
Prom dresses only sold at
Authorized Retailers.
General Questions
Are there any Sydney's Closet stores?
You won't find any free-standing company stores with the Sydney's Closet name.
Sydney's Closet and Celebrations by Sydney's Closet styles can be purchased directly through us online.
Michelle Bridal by Sydney's Closet, Tease Prom by Sydney's Closet, and Johnathan Kayne for Sydney's Closet, and Sydney's Closet styles are available in-store at authorized retailers.
Where are your authorized retailers located?
Our 300+ Authorized Retailers are located across the United States, Canada, Mexico, the United Kingdom, Ireland and Denmark.
These retailers proudly carry a variety of Sydney's Closet Collections including Prom, Bridal, Party, & Pageant styles.
Do you ship outside the USA?
Yes! We ship to Happy Customers around the world. We also ship to military families stationed overseas with APO/AFO addresses. For more information, view our shipping page.
What size dress do I order?
Every body is different, so the best way to find your size is to take your measurements and compare them to our Size Chart. Because we design specifically for plus-size bodies (not simply sized-up straight sizes), our sizing is unique to our brand and accounts for factors like fabric and silhouette.
We recommend using our How-to-Measure Guide to learn how to measure your bust, waist, and hips, then refering to our Size Chart to choose the best fit.
Still unsure? Use the chat button or contact our customer support team who would be happy to help guide you to the right size.
Get More Fit Tips
Which Sydney’s Closet styles can I buy online?
Sydney’s Closet and Celebrations by Sydney’s Closet are available online, so you can easily browse and order your favorite styles from home. You can also find Sydney’s Closet styles at authorized retailers.
Michelle Bridal by Sydney's Closet, Tease Prom by Sydney's Closet, and Johnathan Kayne for Sydney’s Closet are sold exclusively through authorized retailers, giving you the chance to try on and experience these styles in person.
What's your return policy?
- You can start a return here.
- All gowns* are available for an exchange, refund or store credit.
- You muse request a RA through our returns & exchanges portal within 5 (five) days of receiving your item.
- Return Wedding, Prom and Evening for store or exchange credit only.
- Sale merchandise is not returnable.
Before you buy, view our return and exchanges policy.
How fast can I get my dress?
In-stock styles ship the next business day from Kentucky USA.
In a real hurry? Opt for expedited shipping to most addresses in the Continental U.S.
Do you have a printed catalog?
Sorry, we do not mail printed catalogs. However, you can view images and product information for all of our collections online.
Can you custom make a dress to my measurements?
Please contact us to discuss options for customization of any of our styles or to create a custom piece.
How do I become an authorized retailer?
To become an authorized Sydney’s Closet retailer, please visit our Application Page and complete the form. Our team will review your request and contact you with next steps.
Sydney's Closet & Celebrations by Sydney's Closet Questions
Where can I shop Sydney’s Closet?
The Sydney's Closet collection is available online and in-stores at authorized retailers.
Other collections such as Michelle Bridal by Sydney's Closet, Tease Prom by Sydney's Closet, and Johnathan Kayne by Sydney's Closet are available exclusively at authorized retailers, and Celebrations by Sydney's Closet is sold exclusively online.
Where can I shop Celebrations by Sydney’s Closet?
Celebrations by Sydney’s Closet is available exclusively online, making it easy to browse and order your perfect gown from home.
Can I buy a Sydney's Closet or Celebrations by Sydney's Closet style online?
Yes! Both the Sydney's Closet and Celebrations by Sydney's Closet Collections are available for purchase online
What is the size range for the Sydney's Closet and Celebrations by Sydney's Closet Collections?
Styles in the Sydney's Closet or Celebrations by Sydney's Closet Collections are available in US sizes 14-40. Please use the Sydney's Closet Size Chart to ensure you get the best fit for you.
Michelle Bridal by Sydney's Closet Questions
Where can I buy Michelle Bridal by Sydney’s Closet?
Michelle Bridal by Sydney's Closet is available exclusively at authorized retailers. Use our Store Locator to find the nearest boutique where you can try on and purchase these elegant bridal gowns in person.
If you’re searching for a specific style, we recommend calling ahead to confirm it’s in stock.
Beware, if you see a website selling a Michelle Bridal by Sydney's Closet design it is undoubtedly a fake as this brand is only available in-stores. We urge you to avoid purchasing from an unauthorized internet site. We cannot guarantee the design, quality, fabric or fit of gowns claiming to be from the Michelle Bridal Collection that are purchased on websites that illegally post our copyright images.
Which Authorized Retailers sell Michelle Bridal by Sydney's Closet?
Please use our Store Locator to find a bridal shop near you that carries Michelle Bridal by Sydney's Closet.
How much are Michelle Bridal gowns?
The retail price you pay for a gown from the Michelle Bridal Collection is at the discretion of the individual store. Contact a store near you to learn the price of any gown.
Note: Sydney's Closet does not sell the Michelle Bridal Collection directly to consumers.
Where can I try on a Michelle Bridal gown?
The Michelle Bridal Collection can be tried on and purchased from authorized retailers.
If you're looking for a particular style, before you head to your nearest store it's best to call ahead of time and ask if they have that style available to try on. If not, they may be able to arrange to get a sample for you to try on. Or you can try on another Michelle Bridal gown in a similar design.
Use our Store Locator to find and contact a store near you.
What sizes do Michelle Bridal gowns come in?
The Michelle Bridal Collection is designed exclusively for curvy and plus size brides who wear US sizes 14-40.
Use our How-to-Measure Guide and check out our Size Chart to determine the best fit for you.
Can I customize my dress from Michelle Bridal?
We are able to customize gowns within a reasonable scope of changes. We recommend reaching out to an Authorized Retailer who can gather your information for specific changes.
How long does it take to get my Michelle Bridal gown?
Brides should plan on four months, or about 24 weeks, from the day they buy the dress in the bridal shop.
Important note: delivery times can vary depending on the style and the time of year. An Authorized Retailer will be able to give you an estimate.
Can I put a rush on my Michelle Bridal gown?
Rush order are currently not available. In some cases, you may be able to get a particular style in less than two weeks if the gown is in stock. Otherwise, the gown will be take about 24 weeks to get to the bridal shop.
Does Michelle Bridal use the Sydney's Closet size chart?
Yes! All of our brands follow the same Size Chart, so you can shop confidently knowing that every gown is designed to fit and flatter curvy figures.
Our Size Chart works for all of our collections — Sydney’s Closet, Celebrations by Sydney's Closet, Michelle Bridal by Sydney's Closet, Tease Prom by Sydney's Closet, and Johnathan Kayne for Sydney's Closet collections.
How can I carry Michelle Bridal by Sydney's Closet in my store?
To apply to become an Authorized Retailer fill out the application form here or Contact Us to find out more information.
United States E-mail: orders@sydneyswholesale.com
Canada Email: canada@sydneyswholesale.com
UK and Europe E-mail: uk@sydneyswholesale.com
Tease Prom by Sydney's Closet Questions
Where is Tease Prom by Sydney’s Closet sold?
Tease Prom by Sydney’s Closet is sold through authorized retailers. Visit our Store Locator to find a boutique near you where you can see the collection in person and try on your favorite styles.
For a specific dress, it’s always a good idea to call the store ahead to check availability.
Can I buy a Tease Prom dress online?
No. Tease Prom is sold exclusively in-stores from Authorized Retailers. You can still browse The Tease Prom Collection online and then when you think you've found "the one" use our Store Locator to find and contact a store near you to see if you can try it on.
Do all Tease Prom styles available online appear in stores?
Not every style is stocked at every retailer. Authorized Sydney’s Closet Retailers carry a curated selection of styles, colors, and sizes. If you have a specific style in mind, we recommend contacting your local retailer ahead of your visit.
How much are Tease Prom dresses?
The retail price you pay for a dress from the Tease Prom Collection is at the discretion of the individual store. Contact a store near you to learn the price of any gown.
Note: Sydney's Closet does not sell the Tease Prom Collection directly to consumers.
What sizes are Tease Prom gowns?
Tease Prom by Sydney's Closet styles are designed for US sizes 14-32. Check our Size Chart to find your fit.
Does Tease Prom use the Sydney's Closet size chart?
Yes! All of our brands follow the same Size Chart, so you can shop confidently knowing that every gown is designed to fit and flatter curvy figures.
Our Size Chart works for all of our collections — Sydney’s Closet, Celebrations by Sydney's Closet, Michelle Bridal by Sydney's Closet, Tease Prom by Sydney's Closet, and Johnathan Kayne for Sydney's Closet collections.
How can I carry Tease Prom gowns in my store?
To apply to become an Authorized Retailer fill out the application form here or Contact Us to find out more information.
United States E-mail: orders@sydneyswholesale.com
Canada Email: canada@sydneyswholesale.com
UK and Europe E-mail: uk@sydneyswholesale.com
Johnathan Kayne for Sydney's Closet Questions
Where can I shop Johnathan Kayne for Sydney’s Closet?
Johnathan Kayne for Sydney’s Closet is sold through authorized retailers. Visit our Store Locator to find a boutique near you where you can see the collection in person and try on your favorite styles.
For a specific dress, it’s always a good idea to call the store ahead to check availability.
Can I buy a Johnathan Kayne for Sydney's Closet style online?
No. Johnathan Kayne for Sydney's Closet is sold exclusively in-stores from Authorized Retailers. You can still browse The Johnathan Kayne for Sydney's Closet Collection online and then when you think you've found "the one" use our Store Locator to find and contact a store near you to see if you can try it on.
Do all Johnathan Kayne styles available online appear in stores?
Not every style is stocked at every retailer. Authorized Sydney’s Closet Retailers carry a curated selection of styles, colors, and sizes. If you have a specific style in mind, we recommend contacting your local retailer ahead of your visit.
How much are Johnathan Kayne for Sydney's Closet styles?
The retail price you pay for a style from the Johnathan Kayne for Sydney's Closet Collection is at the discretion of the individual store. Contact a store near you to learn the price of any gown.
Note: Sydney's Closet does not sell the Johnathan Kayne for Sydney's Closet Collection directly to consumers.
What is the size range for Johnathan Kayne for Sydney's Closet styles?
Styles in the Johnathan Kayne for Sydney's Closet collection are available in US sizes 10-32. Please use the Sydney's Closet Size Chart to ensure you get the best fit for you.
Does Johnathan Kayne for Sydney's Closet use the Sydney's Closet size chart?
Yes! All of our brands follow the same Size Chart, so you can shop confidently knowing that every gown is designed to fit and flatter curvy figures.
Our Size Chart works for all of our collections — Sydney’s Closet, Celebrations by Sydney's Closet, Michelle Bridal by Sydney's Closet, Tease Prom by Sydney's Closet, and Johnathan Kayne for Sydney's Closet collections.
How can I carry Johnathan Kayne for Sydney's Closet in my store?
To apply to become an Authorized Retailer fill out the application form here or Contact Us to find out more information.
United States E-mail: orders@sydneyswholesale.com
Canada Email: canada@sydneyswholesale.com
UK and Europe E-mail: uk@sydneyswholesale.com
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