Our Pledge
Sydney's Closet respects the privacy of each of its customers. Information you supply us is kept strictly confidential, and we pledge to protect that information with the utmost care. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at www.sydneyscloset.com.
To review state-specific disclosures, learn about our data collection practices, or exercise your rights to access, delete, or opt out of the sale or sharing of your personal information, please visit our California Privacy Notice.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number and bank or other financial account number
- Location Information, including general location data
- Physical and Audio Data, including physical characteristics or descriptions, photos, and video recordings
- Consumer Communications, including direct communications with our consumers
- Inferences from Other Data, including inferences created from other personal information collected
Browser Cookies
We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.
Information from other sources
We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals) and Retail Partners.
The categories of information we may collect include:
Other consumers (e.g., referrals)
- Personal Identifiers, including Name, Email address, Postal address, and Telephone number
Retail Partners
- Personal Identifiers, including Name, Email address, Postal address, and Telephone number
- Commercial Information, including Purchases
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.
| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymize data concerning your use of our website within 25 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Bank or other financial account number, Physical characteristics or descriptions | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 25 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases, Photos, Video recordings, Direct communications with our consumers | We keep customer feedback and correspondence with our customer service for up to 25 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Direct communications with our consumers, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases, Photos, Video recordings, Direct communications with our consumers | We retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
| Data we collect for security purposes, including Name, Email address, Online Identifiers | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Conducting Surveys
- Creating Customer Profiles
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Internal Business Operations
- Managing Event & Guest Data
- Marketing Our Products & Services
- Meeting Compliance & Legal Requirements
- Operating Our Website or Mobile Apps
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Providing Cybersecurity
- Sending Promotional Communications
- Storing and Managing Data
- Tracking Purchases & Customer Data
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, Cybersecurity Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tools | Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Data Cooperative, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, Shipping Services, and Shopify App |
| Internet Activity | Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, Cybersecurity Providers, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tools | Ad Networks, Commerce Software Tools, Data Analytics Providers, Data Cooperative, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Shopify App |
| Commercial Information | Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tools | Ad Networks, Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Data Cooperative, IT Infrastructure Services, Payment Processors, Shipping Services, and Shopify App |
| Financial Information | Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Payment Processors, and Sales & Marketing Contractors | Business Operations Tool, Commerce Software Tools, IT Infrastructure Services, Payment Processors, and Shopify App |
| Location Information | Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Sales & Marketing Tools, and Shipping Services | Ad Networks, Commerce Software Tools, Data Analytics Providers, and Shopify App |
| Physical and Audio Data | Commerce Software Tools, IT Infrastructure Services, and Sales & Marketing Tools | None |
| Consumer Communications | Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tools | Ad Networks, Business Operations Tool, IT Infrastructure Services, Payment Processors, Shipping Services, and Shopify App |
| Inferences from Other Data | Commerce Software Tools, IT Infrastructure Services, and Shipping Services | None |
Our online store is hosted by Shopify, and Shopify collects and processes personal data about store customers for purposes including but not limited to: providing product and store customization, analytics, and advertising services. Information submitted by customers will be shared with Shopify as well as third parties that may be located in other countries. To learn more about Shopify’s data practices, please review their privacy policy.
Depending on your jurisdiction, you may opt out or object to Shopify’s processing of your data for certain use cases on their Privacy Controls page.
Last Update: August 28, 2026